Lagos; Wednesday 13th March 2024 Interswitch Group has formally unveiled the 2024 Global
Payments Innovation Jury Report, in partnership with The World Bank, and other notable
international payment players, namely HPS and Fime.
This latest report titled: “Market meltdown – impacts on infrastructure, regulation and innovation”
is the 11th in the series spanning 16 years since the inception of the initiative and is sequel to the last
edition published in 2022 to coincide with Interswitch’s 20th anniversary. The report reveals incisive
insights from senior decision makers across the global payments industry and outlines global
payment leaders’ views on how tumultuous macroeconomic changes over the past two years have
affected their sector – for better and worse.
With research undertaken in collaboration with World Bank and supported by Interswitch, FIME and
HPS, the 2024 Payments Innovation Jury is the most diverse in its 16-year history. 136 Jurors from all
over the world participated in the research, all in senior roles at national payments companies,
banks, fintechs, payments policy bodies, central banks and investors. This year, the number of
central bank & regulators and investors each increased by 25%, enabling an even more
representative picture of the challenges and opportunities ahead. The Jury was also delighted to
welcome several Jury members from South and Central America for the first time, making the
insights gathered truly global.
John Chaplin, Founder and Chairman of the Payments Innovation Jury, and a Senior Advisor to
Interswitch comments: “Looking back on the last two years of market turmoil, it feels like this unique
insight from industry leaders has never been more needed. Our Jurors’ deep understanding of the
causes and effects of macroeconomic changes and their impact on the long-term direction of the
payments industry helps all of us understand how we can best move forward and continue to
weather the storm
“I am immensely grateful to each of the 136 members of the Jury for thinking through such complex
issues and sharing their views, as well as to the World Bank, Interswitch, FIME and HPS. Their
participation and support make the publication of these insights possible, and this report is very
much their report.”
According to Mitchell Elegbe, Founder and Group Chief Executive Officer at Interswitch: “It is
gratifying to see the Global Payments Innovation Jury home in on such a topical and contextually
relevant theme for this current research effort, and we are pleased at Interswitch to be
collaborating as a sponsor and contributor once again.
We are grateful for the valuable views and insights of experts and leaders representing the jury
who are actively shaping the outlook of global payments industry, as well as the commitment and
tireless effort of the publication team in ensuring the continuity of this significant initiative which
sets the tone for what is to come in the global payments industry.”
The report offers insight into many aspects of the payments industry that were impacted by the
recent period of market turmoil. Key findings include:
● The primary reason for previously high payment company valuations and funding rounds
was investors bidding up deal prices and paying insufficient attention to profitability – a
view shared by the investors canvassed.
● The above has led to a greater focus on earlier profitability over hyper-growth, which the
Jury overwhelmingly regard as a positive for the industry – although there’s a lack of
consensus on whether this is a long-term market movement
● Businesses developing AI and climate fintech tools and technologies will benefit from the
diversion of investment from payments businesses.
● In emerging markets where cards have not yet gained a significant foothold, they will
struggle to gain cut through when competing with account-to-account payments and
mobile money.
● Credit and debit cards will be hard to dislodge from their leadership role in developed
markets, but growth will be much harder to achieve than previously.
● Banks, rather than fintechs or mobile network providers, will ultimately be the major
players in mobile wallets globally.
● The talent acquisition activities of payment enterprises in developed markets are a
significant challenge for those in emerging markets, with almost 60% of Jury members in
emerging markets saying that they are losing an unacceptable number of staff with
consequential risks to innovation programmes and sometimes even ongoing operations.
● High-profile crypto exchanges failures, such as FTX in the US, can impact confidence in
global markets – not just where the failures occurred. This is clearly a concern for national
regulators but remains complex to address.
● APAC retains its crown as the region with the most payment innovations, but perhaps
more surprisingly, Africa & the Middle East was a clear second favourite despite Africa’s
macro-economic challenges, relatively low levels of investment funding and now a talent
drain – a clear tribute to the resourcefulness of the continent’s entrepreneurs and policy
makers.
Importantly, it is a foundational practice of the Payments Innovation Jury that all members
participate on an anonymous basis, as this allows them to speak freely – unencumbered by the
commercial priorities of their current organisation.
Download Market meltdown – impacts on infrastructure, regulation and innovation and all previous
Payments Innovation Jury reports at innovationjury.com.
